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sheva99
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 Posted: Wed 27. Oct 2021 18:06:52 |
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Joined: Tue 07. Jun 2016 1:45:00
Posts: 40
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Performed an update to latest firmware.
Now Unit will not boot.
Recovery takes more than 30 minutes. Finally finishes "Sucessfully" and then will not reboot itself.
Any ideas how to fix this issue??
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ZeXx86
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Posted: Wed 27. Oct 2021 18:18:22 |
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12442
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_________________
Spirit System developer
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sheva99
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Posted: Wed 27. Oct 2021 20:51:50 |
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Joined: Tue 07. Jun 2016 1:45:00
Posts: 40
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I tried all of that no success.
What I did.
1) Took a brand new Lenovo laptop out of box.
2) Almost no software on laptop.
2) Installed the spirit software
3) made sure driver was installed
4) driver successfully installed.
5) Tried different usb interfaces since I own multiple spirit units.
5) Unit will not recover.
What next???
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sheva99
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Posted: Wed 27. Oct 2021 21:14:49 |
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Joined: Tue 07. Jun 2016 1:45:00
Posts: 40
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Another issue I noticed the blue light on the interface goes out when I plug the spirit red into it.
I have another unit just like it that works, and when I plug it in the blue light does not go out.
There is obviously something wrong.
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ZeXx86
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Posted: Wed 27. Oct 2021 22:00:37 |
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12442
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Thanks. Is Status LED of the unit pulsating?
If yes, then it can be recovered. If no, then it must be shipped to us.
Behavior of the USB interface is usually showing when unit is burned. But it is hard to say without more information.
_________________
Spirit System developer
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sheva99
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Posted: Thu 28. Oct 2021 18:09:39 |
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Joined: Tue 07. Jun 2016 1:45:00
Posts: 40
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the red light is flickers it does not go completely dark
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sheva99
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Posted: Thu 28. Oct 2021 18:12:45 |
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Joined: Tue 07. Jun 2016 1:45:00
Posts: 40
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How long should the recovery process take?
20 min. 30 min?
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ZeXx86
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Posted: Thu 28. Oct 2021 18:55:49 |
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12442
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Can you take a video please?
It should smoothly pulsate.
It will take not more than one minute. Progress is visible immediately.
_________________
Spirit System developer
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sheva99
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Posted: Wed 03. Nov 2021 3:20:23 |
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Joined: Tue 07. Jun 2016 1:45:00
Posts: 40
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ZeXx86
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Posted: Wed 03. Nov 2021 11:43:31 |
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12442
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Hello,
unfortunately behavior of the unit is not looking normal.
Recovery mode is not possible in this case.
The only thing we can try is to connect to you with TeamViewer and try few things that could resolve it.
But this condition should not happen normally in any case.
If you agree, when you will have time? It should take not more than 20 minutes.
In other case it is enough to send the unit to us and we will fix it.
_________________
Spirit System developer
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