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PostPosted: Wed 15. Apr 2020 14:57:15 
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Joined: Wed 15. Apr 2020 12:06:30
Posts: 12
Location: Witten, Germany
I am using the Spirit Configuration Software v3.0. When I try to open the log, I get an error message that no valid PDF-reader was found on my system.

Attachment:
2020-04-15 15_53_09-Fehler.png
2020-04-15 15_53_09-Fehler.png [ 5.7 KiB | Viewed 330 times ]


The Adobe PDF viewer is installed (default folder "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe"). The PDF viewer normally works fine and is setup to open .pdf files by default.

Has anybody an idea what the problem might be?


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PostPosted: Thu 16. Apr 2020 13:37:22 
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Joined: Wed 15. Apr 2020 12:06:30
Posts: 12
Location: Witten, Germany
I did some further investigation.

The following conditions apply to my system:
  • Windows 10 (German Language)
  • Documents folder moved to D:\Dokumente (using the properties of the documents folder)

I monitored the Spirit Settings process with Procmon (SysInternals). There I can see, that the Settings tool creates a new PDF-file in my D:\Dokumente folder, but then tries to open C:\Dokumente\spirit-log-....pdf. The drive letter changes from D to C. On C the folder Dokumente and the logfile do not exist. But if I look manually into my documents folder on D, there the logfile exists and I am able to open it using the Explorer. It just does not work from the Spirit Settings tool.


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2020-04-16 14_31_44-Process Monitor - Sysinternals_ www.sysinternals.com.png
2020-04-16 14_31_44-Process Monitor - Sysinternals_ www.sysinternals.com.png [ 39.33 KiB | Viewed 266 times ]
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PostPosted: Thu 27. Aug 2020 14:01:50 
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Joined: Tue 11. Aug 2020 15:08:39
Posts: 4
Same for me: my document folder is in the F drive.

Thanks for spotting this and all the investigation: based on your analysis I could easily find the PDF and open it manually. Would be nice to solve this minor issue though.


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PostPosted: Fri 28. Aug 2020 21:28:01 
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Joined: Sun 03. May 2015 16:56:24
Posts: 45
Same for me from the very beginning almost 5 years ago and never been fixed since. Not a great deal but frustrating.


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PostPosted: Thu 03. Sep 2020 12:14:36 
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12438
Hello,

you can try this software: http://spirit-system.com/dl/settings//s ... -win32.exe
Hopefully it will help.

_________________
Spirit System developer


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PostPosted: Fri 04. Sep 2020 18:45:03 
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Joined: Sun 03. May 2015 16:56:24
Posts: 45
Actually better, at last. Thanks a lot.


Last edited by igloo on Sat 05. Sep 2020 12:46:30, edited 2 times in total.

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PostPosted: Fri 04. Sep 2020 18:53:44 
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12438
Thank you.

Better or resolved?

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Spirit System developer


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PostPosted: Fri 04. Sep 2020 19:12:28 
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Joined: Sun 03. May 2015 16:56:24
Posts: 45
Both Sir ! :lol:


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