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HeliMLM
PostPosted: Tue 10. Aug 2021 8:25:35 
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Hello,

Spirit Settings 3.3.2 keeps crashing on OS X: sometimes endlessly with "restart" => crash => "restart", sometimes it starts working after the first "restart". see screenshot attached. 3.3.1 r2 is still stable on the same computer. computer is iMac 27" 2017, Big Sur 11.5.1, Silabs 6.0.1.

similar result on MacBook Air M1, (Big sur, 11.5.1). first start => crash, re-start sometimes opens, most of the times crashing endlessly. Spirit Settings 3.3.1r2 stable too. crashlog of M1 crash is attached.

WHENEVER Spirit GT unit is not running (but interface connected) Spirit Settings 3.3.2 can be used normally in Demo mode. in the rare cases when Spirit Settings is working after restart it is working normally too => i even was able to update firmware to 3.3.2 on the Spirit GT.


Attachments:
20210810-m1-crashlog.txt [66.78 KiB]
Downloaded 71 times
Bildschirmfoto 2021-08-10 um 08.48.08.png
Bildschirmfoto 2021-08-10 um 08.48.08.png [ 742.82 KiB | Viewed 509 times ]

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Michael


Last edited by HeliMLM on Tue 10. Aug 2021 9:19:09, edited 2 times in total.
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HeliMLM
PostPosted: Tue 10. Aug 2021 8:30:50 
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... attached a screenshot of successful restart. happens rarely but happens.

nb: i added a 2nd example => 10 retries => success.


Attachments:
File comment: success after 10 (re-)starts
Bildschirmfoto 2021-08-10 um 09.38.59.png
Bildschirmfoto 2021-08-10 um 09.38.59.png [ 1.22 MiB | Viewed 468 times ]
File comment: success after 1st re-start
Bildschirmfoto 2021-08-10 um 09.29.27.png
Bildschirmfoto 2021-08-10 um 09.29.27.png [ 1.91 MiB | Viewed 471 times ]

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Michael
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HeliMLM
PostPosted: Tue 10. Aug 2021 9:21:46 
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Problem solved... Tomas sent me a testing software (=> sometimes the speed of Spirit support is unbelievable) that worked.

the problem is solved on both of my computers (iMac & Air M1). i've done 5-10 starts on both of them and firmware update on both of them => like a charm!

once again: *chapeau*... Spirit Support is awesome!

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Michael
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onit12
PostPosted: Tue 10. Aug 2021 10:10:16 
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Joined: Thu 27. Sep 2018 8:07:44
Posts: 43
Location: Tirol
I have problems since 3.3.1 on my Macs, is it possible to get the latest version, or where and when will it be published?
Thanks
Tino
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ZeXx86
PostPosted: Tue 10. Aug 2021 10:12:48 
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Joined: Mon 29. Apr 2013 16:06:44
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You can download 3.3.2 directly from our web page.

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onit12
PostPosted: Tue 10. Aug 2021 10:26:44 
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ZeXx86 wrote:
You can download 3.3.2 directly from our web page.


Is this the corrected version, Michael mentioned above?
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ZeXx86
PostPosted: Tue 10. Aug 2021 10:35:34 
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Yes, it is already corrected.

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urgno
PostPosted: Tue 10. Aug 2021 13:28:49 
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Joined: Tue 21. Aug 2018 13:05:23
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HeliMLM wrote:
(=> sometimes the speed of Spirit support is unbelievable)
once again: *chapeau*... Spirit Support is awesome!


totally agree ;)
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onit12
PostPosted: Tue 10. Aug 2021 14:20:13 
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Location: Tirol
perfect, had some tests on my Mac Mini M1, works as it should :D
Thanks to all!
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