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 Post subject: Awesome service
PostPosted: Sat 14. Mar 2020 13:58:48 
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Joined: Sat 24. Oct 2015 19:06:03
Posts: 61
I’ve got to give a big shout out on the Unbelievably awesome service from Tomáš at Spirit.

A few weeks ago I had a LiPo fire that incinerated most of the electronics in my new TDR2. Included in the damage was my Spirit Pro.
I cleaned the case up on the Spirit and it seemed to power up ok, but the plastic base of the servo connectors on the PCB had been melted and the label was burned off.

Last week I returned the unit to Spirit for checking out and a repair quotation.

Today I was amazed to find a package from Spirit, I at first assumed that the FBL had been returned as ‘beyond repair’. But no, I was amazed to find that a brand new complete PCB had been fitted to my case along with a new label. Basically the FBL is back to brand new, better than before the fire.

Now the amazing bit.... NO CHARGE :D

I don’t think there is another FBL manufacturer in existence that would even come close to this level of service. If there is I’d like to hear it

Before and after pics attached:

before:
Attachment:
Burned.jpg
Burned.jpg [ 80.09 KiB | Viewed 680 times ]


After:
Attachment:
Fixed.jpeg
Fixed.jpeg [ 88.01 KiB | Viewed 680 times ]


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 Post subject: Re: Awesome service
PostPosted: Sun 15. Mar 2020 19:05:37 
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Joined: Thu 05. Oct 2017 20:06:35
Posts: 305
Yep. Spirit is amazing.


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 Post subject: Re: Awesome service
PostPosted: Tue 17. Mar 2020 18:42:39 
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Joined: Sun 26. Feb 2017 14:43:03
Posts: 40
That is such an amazing result, what service!!!


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 Post subject: Re: Awesome service
PostPosted: Tue 17. Mar 2020 22:35:41 
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Site Admin

Joined: Mon 29. Apr 2013 16:06:44
Posts: 12210
Thank you very much for the kind words!

We are very happy to help. Hopefully it will be all back in the air!

_________________
Spirit System developer


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 Post subject: Re: Awesome service
PostPosted: Wed 18. Mar 2020 12:38:55 
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Joined: Wed 18. Jan 2017 20:36:20
Posts: 79
I must agree awesome service I had powered up my unit through the wrong Channel by mistake and burnt the unit up . Tomáš fixed it up for me and I also had no charge .
Thank you for the great service and it would also explain why I have 16 spirit units on my Helis .


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 Post subject: Re: Awesome service
PostPosted: Wed 18. Mar 2020 13:40:58 
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Joined: Tue 21. Aug 2018 13:05:23
Posts: 273
agree, always top service from Thomas ;)
morrchew wrote:
16 spirit units on my Helis

WOW 16 heli :shock:


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 Post subject: Re: Awesome service
PostPosted: Wed 18. Mar 2020 14:02:27 
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Joined: Wed 18. Jan 2017 20:36:20
Posts: 79
16 units on 16 Helis but I own 30 Helis I’m slowly changing them all over to Spirit . Love the ease of set up and rescue .


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 Post subject: Re: Awesome service
PostPosted: Wed 18. Mar 2020 16:47:52 
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Joined: Tue 21. Aug 2018 13:05:23
Posts: 273
morrchew wrote:
I own 30 Helis

:shock: :shock: :shock:
world record :mrgreen:


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