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 Post subject: Re: Recovery mode
PostPosted: Wed 08. Feb 2017 8:18:59 
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12212
OK, thank you for the info.

We have two options:
  • send the unit to a dealer (if you bought the unit there)
  • send the unit directly to us (probably the faster)

If it is only flashing issue, all the repair and shipping will be for free.

If you want to make it very fast, we can order the UPS carrier so that he can pickup package directly from your home and dilver to us in 1 - 2 days.

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 Post subject: Re: Recovery mode
PostPosted: Wed 08. Feb 2017 15:45:33 
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Joined: Sat 04. Feb 2017 13:19:01
Posts: 17
Ok fair enough what's going he shipping address ?


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 Post subject: Re: Recovery mode
PostPosted: Wed 08. Feb 2017 18:30:49 
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Joined: Mon 29. Apr 2013 16:06:44
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Spirit System
Tomas Jedrzejek
K Olsine 28
73514 Orlova Lutyne
Czech Republic

Please add the following note somewhere on the package: "Warranty Repair"
For easy customs please declare package value not higher than 20 USD.

It will arrive to us in approx. week. Then we will fix it in one day and send it back to you.

Thank you very much!

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 Post subject: Re: Recovery mode
PostPosted: Wed 08. Feb 2017 19:23:40 
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Joined: Sat 04. Feb 2017 13:19:01
Posts: 17
Sorry meant ask what's the shipping address?


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 Post subject: Re: Recovery mode
PostPosted: Wed 08. Feb 2017 19:46:39 
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12212
I have sent you shipping address in the previous post:

Spirit System
Tomas Jedrzejek
K Olsine 28
73514 Orlova Lutyne
Czech Republic

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 Post subject: Re: Recovery mode
PostPosted: Fri 10. Feb 2017 17:16:26 
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Joined: Sat 04. Feb 2017 13:19:01
Posts: 17
Ok so can you create the ups label for me then so I can have this shipped out
Thanks.


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 Post subject: Re: Recovery mode
PostPosted: Sun 12. Feb 2017 0:42:06 
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Joined: Sat 04. Feb 2017 13:19:01
Posts: 17
Hello yes you can order the UPS carrier
Thanks


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 Post subject: Re: Recovery mode
PostPosted: Sun 12. Feb 2017 10:41:06 
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12212
Hello,

if you wish to use our UPS carrier (import) service, please check attached guide.
Because this is express method, it will require a payment from your side (see the document).
There you can find all required details.

If you decide to ship the package with USPS (normal shipping), then we can (depending on your wish) to send it by such shipping back too you - this method is completely for free.


Attachments:
ups-import.pdf [36.45 KiB]
Downloaded 76 times

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 Post subject: Re: Recovery mode
PostPosted: Mon 13. Feb 2017 16:53:54 
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Posts: 17
Hello is there a phone contact with that address


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 Post subject: Re: Recovery mode
PostPosted: Mon 13. Feb 2017 17:12:41 
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Joined: Mon 29. Apr 2013 16:06:44
Posts: 12212
Hello,

yes, you can find everything here:
http://store.spirit-system.com/en/content/4-about-us

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